Refund & Cancellation Policy

1. Free trial

Eligible paid plans include a 14-day free trial. You can cancel anytime during the trial — you will not be charged, and no refund is needed.

2. Monthly plans

Monthly plans are billed in advance for the upcoming month. Once a billing cycle has started, we no refunds on monthly plans after the first billing day. You may cancel at any time to stop future renewals; your plan remains active until the end of the current paid period.

3. Annual plans

Annual plans are billed in advance for twelve months. We offer a pro-rata refund on annual plans cancelled within 30 days of billing. After 30 days, annual plans are non-refundable, but you can cancel renewal at any time to prevent future charges.

4. Usage-based charges — AI, email & WhatsApp

Some features are metered or pay-as-you-go on top of your plan, including AI credits, email-sending credits, and WhatsApp conversation/template charges (which the platforms price per message). These charges are consumed as you use them and are non-refundable once consumed. Any unused, pre-purchased credits follow the expiry shown at purchase. WhatsApp and similar pass-through platform fees are set by the platform, not by us.

5. Add-on services

One-time setup, onboarding, migration, or other professional-services add-ons are billed separately as described at purchase. Once the work has been delivered or substantially performed, these add-ons are non-refundable.

6. How to cancel

You can cancel from within your workspace ("Billing" → "Cancel plan") or by emailing support@socialshype.com. We will confirm cancellation in writing.

7. How refunds are processed

Approved refunds are processed via Razorpay to the original payment method within 7–10 business days. Bank processing times are not controlled by us.

8. Add-ons, taxes and statutory fees

GST and any statutory fees charged on an invoice are non-refundable except where Indian law specifically requires a refund. One-time setup fees and usage-based add-ons (e.g. paid WhatsApp template traffic) are non-refundable once consumed.

9. Service interruptions

If we experience an extended service interruption attributable to us, we may at our discretion issue service credits towards future billing periods rather than cash refunds.

10. Disputes

If you believe you were charged in error, contact support@socialshype.com within 30 days of the charge so we can investigate. Unresolved grievances may be escalated to our Grievance Officer (see Privacy Policy).

11. Contact us

Email support@socialshype.com or call +91 70284 35914 (Mon–Fri, 10:00–19:00 IST) for any billing question. Postal: Social Hype Technologies Pvt Ltd, Roongta Shopping Hub, Shop no. 2083, 2nd Floor, Kamod Nagar, Indira Nagar, Nashik – 422009, Maharashtra, India.