Refund & Cancellation Policy

1. Trial

Some paid plans offer a trial. A trial is not free: a one-time trial charge is taken from your payment method when the trial starts. The trial period and the trial charge for a plan are shown before you pay. The trial charge is not refundable. You can cancel at any time during the trial to prevent the plan's regular charge; cancelling does not return the trial charge.

2. Monthly plans

Monthly plans are billed in advance for the upcoming month. If you request a refund within 7 days of purchase, we refund the full amount paid. After 7 days, that month's payment is not refundable. You may cancel at any time to stop future renewals; your plan remains active until the end of the current paid period.

3. Annual plans

Annual plans are billed in advance for twelve months. If you request a refund within 30 days of purchase, we refund the full amount paid. After 30 days, annual plans are not refundable. You can cancel renewal at any time to prevent future charges.

4. Usage-based charges — AI, email & WhatsApp

Some features are metered or pay-as-you-go on top of your plan, including AI credits, email-sending credits, and WhatsApp conversation/template charges (which the platforms price per message). These charges are consumed as you use them and are non-refundable once consumed. Any unused, pre-purchased credits follow the expiry shown at purchase. WhatsApp and similar pass-through platform fees are set by the platform, not by us.

5. Add-on services

One-time setup, onboarding, migration, or other professional-services add-ons are billed separately as described at purchase. Once the work has been delivered or substantially performed, these add-ons are non-refundable.

6. How to cancel

You can cancel from within your workspace ("Billing" → "Cancel plan") or by emailing support@socialshype.com. We will confirm cancellation in writing.

7. How refunds are processed

Approved refunds are processed via Razorpay to the original payment method within 7–10 business days of approval. Bank processing times are not controlled by us.

8. Add-ons, taxes and statutory fees

Where we refund a plan payment in full, the refund includes the GST charged on that payment. GST charged on amounts we do not refund — including trial charges, usage-based charges once consumed, and payments outside the windows above — is not returned, except where Indian law specifically requires otherwise. One-time setup fees and usage-based add-ons (e.g. paid WhatsApp template traffic) are non-refundable once consumed.

9. Service interruptions

If we experience an extended service interruption attributable to us, we may at our discretion issue service credits towards future billing periods rather than cash refunds.

10. Disputes

If you believe you were charged in error, contact support@socialshype.com within 30 days of the charge so we can investigate. Unresolved grievances may be escalated to our Grievance Officer (see Privacy Policy).

11. Contact us

Email support@socialshype.com or call +91 70284 35914 (Mon–Fri, 10:00–19:00 IST) for any billing question. Postal: Social Hype Technologies Pvt Ltd, Roongta Shopping Hub, Shop no. 2083, 2nd Floor, Kamod Nagar, Indira Nagar, Nashik – 422009, Maharashtra, India.