Legal
Privacy Policy
This Privacy Policy explains how Social Hype Technologies Pvt Ltd ("SocialHype", "we", "us") collects, uses, and protects your information when you use our website and platform.
1. Information we collect
Account details you provide (such as name, email, organisation, and phone number), information you submit through forms (such as demo or contact requests), billing information processed by our payment provider, content you upload to your workspace, and usage and device data collected automatically.
2. Data sources
We collect information from several sources: (1) directly from you and your team when you sign up, configure your workspace, or contact us; (2) from connected platforms you authorise — including Meta (Facebook & Instagram), Google, LinkedIn, and WhatsApp Business — where, with your permission via OAuth, we receive profile, page, messaging, and performance data needed to provide the service; (3) from content you upload — posts, media, contacts, and templates; and (4) automatically, such as device, log, and usage data. We request only the platform permissions a feature needs and you can revoke access at any time.
3. How we use your information
To provide and improve the service, respond to enquiries, process payments, send service and (with your consent) marketing communications, deliver customer support, and keep the platform secure.
4. AI processing
Some features use AI providers (such as OpenAI and Anthropic) to generate content, recommendations, and automation suggestions on your behalf. When you use these features, the relevant input is sent to the AI provider to produce the output. We use providers that do not train their foundation models on data submitted through their business APIs, and we do not use your private content to train our own models. See our Subprocessors page for the current list of AI providers.
7. International data transfers
We operate on managed cloud infrastructure that may process or store data in more than one region. Where personal data is transferred outside India, we rely on appropriate safeguards — such as contractual data-protection terms with our providers and subprocessors — so your data remains protected to a comparable standard. [Confirm transfer mechanisms and regions with counsel.]
8. Data retention
We keep personal data only as long as needed for the purposes described here or as required by Indian law. Active account data is deleted within 90 days of account closure unless we must retain it for tax, billing, dispute-resolution, or other legal reasons; statutory records (such as GST invoices) are kept for the period the law requires. Residual copies in encrypted backups are purged on our standard backup rotation. You can request deletion at any time — see our Data Deletion page. [Confirm exact retention periods with counsel.]
9. Your rights under the DPDP Act
Subject to India's Digital Personal Data Protection Act, 2023, you have the right to access, correct, update, and request deletion of your personal data, and the right to nominate another person to exercise those rights in the event of your death or incapacity. To exercise these rights, email legal@socialshype.com.
10. Grievance Officer
In compliance with the DPDP Act, 2023 and the Information Technology Rules, 2021, Social Hype Technologies Pvt Ltd has appointed the following Grievance Officer / Data Protection Officer to address your concerns: Sunil Yadav — Grievance Officer & Data Protection Officer. Email: admin@socialshype.com. Phone: +91 70284 35914. We aim to acknowledge complaints within 24 hours and resolve them within 15 days, in line with statutory requirements.
11. Security
We use reasonable technical and organisational measures — including TLS in transit, access controls, and least-privilege admin permissions — to protect your data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. See our Security page for more.
12. Children
The service is not directed to children under the age required by applicable law, and we do not knowingly collect their personal data.
13. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.
14. Contact us
Questions about this policy? Email legal@socialshype.com or write to Social Hype Technologies Pvt Ltd at our office: Roongta Shopping Hub, Shop no. 2083, 2nd Floor, Kamod Nagar, Indira Nagar, Nashik – 422009, Maharashtra, India.
Questions about this privacy policy?
A real person on our team will get back to you.